This will allow you to pull up the order and begin the return/exchange process by submitting a Return Merchandise Authorization (RMA).
If requesting an exchange...
Please indicate desired size and/or color in the comments field.
Please allow 1-2 business days for the RMA to be approved.
Once approved you'll receive an email from us with your RMA #.
Make sure to include the RMA# on the shipping label or package and send your return or exchange garment(s) to:
25-27 Edward Street
Please allow up to 3-5 business days for us to process your return or exchange.
If sending in a return, a credit will be issued to the original credit card for the item(s') amount, less the original shipping costs. You will receive an email notification when your credit has been processed.
If sending in an exchange, we will process your returned item and send you the new garment.
If you need additional assistance, call us directly on +44 028 9073 0179. Monday – Friday between 9 am and 4 pm GMT or email firstname.lastname@example.org.
Pactimo is a Colorado company known for quality, reliability and unsurpassed customer service. Since 2003, we’ve shipped over 1.6 million garments to Olympians, national champions, teams, clubs and individual cyclists around the globe. We hope you feel the inspiration of Colorado and our passion for cycling in everything we do.
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